Taipei Metro Incident: Driver Voices Concerns Over Internal Communication After Woman's Fall

Following a recent incident at Fuzhong Station, a Taipei Metro driver criticizes internal memos, raising questions about communication and support for frontline staff.

On the evening of May 5th, an incident occurred at Fuzhong Station on the Taipei Metro involving a woman who fell onto the tracks. Following the incident, a driver responsible for assisting with evacuation and other on-site procedures shared their perspective on social media, expressing concerns about a recent internal memo circulated by the Taipei Metro.

The driver claims the memo, which urged staff to follow standard procedures for troubleshooting and addressing equipment malfunctions, was perceived by some as critical of frontline personnel. The Taipei Metro responded that the document was intended to share experiences gained from the incident and will clarify the message to prevent misinterpretations.

The internal announcement, made public, highlights key procedures such as familiarizing oneself with the location of electrical and pneumatic isolation switches for car doors, as well as the operating procedures for addressing door malfunctions. It also noted that the small size of the solenoid valve buttons makes them difficult to operate. The memo further instructed staff to report any delays to the train control center via radio and report the location of train standstill, especially due to incidents or events involving other trains, to prevent further delays or unaddressed incidents.